Refund and Return Policy

Effective Date: March 15, 2025

At Wind Topis, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review our policy below for eligibility, conditions, and procedures.

1. Eligibility for Returns & Refunds

To be eligible for a return, your item must meet the following conditions:

✔ Within 30 Days: You must request a return within 30 days of receiving your order.
✔ Unused & In Original Condition: The product must be unused, undamaged, and in its original packaging with all accessories included.
✔ Proof of Purchase: A valid order number or receipt is required for all returns.

⛔ Non-Returnable Items:

  • Used, damaged, or altered products.
  • Clearance, final sale, or customized items.
  • Gift cards or promotional items.

2. Return Process

Step 1: Request a Return

To start the return process, contact us via:
📧 Email: contact@windtopis.xyz
📞 Phone: 270-608-9061

Provide your order number, reason for return, and photos (if applicable).

Step 2: Ship the Item

After approval, we will provide return instructions. The return must be sent to our designated address.

🔹 Customers are responsible for return shipping costs unless the item is defective or incorrect.

Step 3: Inspection & Approval

Once we receive the item, we will inspect it. If approved, you will receive a refund or exchange within 5-7 business days.

3. Refund Process

✔ Full Refund: If the item is defective, incorrect, or damaged upon arrival.
✔ Partial Refund: If the item is returned with missing parts or signs of use.
✔ Refund to Original Payment Method: The refund will be processed back to your original payment method (credit card, PayPal, etc.).

⏳ Processing Time: 5-10 business days, depending on your payment provider.

4. Exchanges

  • We only replace defective or damaged items.
  • If you need an exchange for a different item, return the original product and place a new order.

5. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has already shipped, you must follow the return process.

6. Damaged, Incorrect, or Defective Items

If you received a damaged or incorrect item:
1️⃣ Contact us within 48 hours of delivery.
2️⃣ Provide photos as proof.
3️⃣ We will arrange a free replacement or full refund.

7. Contact Us

For any refund or return inquiries, reach out to us:

📍 Address: 552 Rowes Lane, Kentucky, Owensboro, United States
📞 Phone: 270-608-9061
📧 Email: contact@windtopis.xyz
🌐 Website: https://windtopis.xyz