Delivery Policy

Effective Date: March 15, 2025

At Wind Topis, we are committed to providing reliable and efficient shipping services to ensure your camping and travel gear arrives on time and in perfect condition. This Delivery Policy outlines our processing times, shipping methods, delivery estimates, and other important details regarding your order.

1. Order Processing Time

πŸ“¦ Processing Time:

  • Orders are processed within 1-3 business days after payment confirmation.
  • Processing does not include weekends or public holidays.
  • Orders placed after 5:00 PM (EST) will be processed the next business day.

⚠ Exceptions:

  • High-demand products may take longer to process.
  • Pre-order items will have specific processing and delivery timelines.

2. Shipping Methods & Costs

We offer multiple shipping options based on your location and preferences.

✈ Standard Shipping:

  • U.S. Domestic: 5-10 business days
  • International: 10-20 business days

πŸš€ Express Shipping (Additional Cost):

  • U.S. Domestic: 2-5 business days
  • International: 5-10 business days

πŸ’° Shipping Costs:

  • Shipping costs are calculated at checkout based on the destination and shipping method.
  • Free shipping promotions may be available for select orders and locations.

3. Tracking & Order Status

πŸ“ Tracking Information:

  • Once your order ships, you will receive a tracking number via email.
  • Track your package directly on our Website or the courier’s tracking system.

πŸ”” Order Status Updates:

  • You will receive updates on your order’s progress, including shipping confirmation and estimated delivery date.

4. International Shipping

🌍 Global Delivery Available!
We ship to multiple countries worldwide. However, international orders may be subject to:

  • Customs clearance & import taxes (paid by the customer).
  • Longer delivery times due to local regulations and shipping carriers.

πŸ“¦ Customs & Duties:

  • Customs fees vary by country and are not included in the product price or shipping fees.
  • Wind Topis is not responsible for delays caused by customs processing.

5. Delayed, Lost, or Damaged Shipments

πŸ“Œ Delays:

  • Delivery delays may occur due to weather, customs processing, or courier issues.
  • We are not responsible for delays caused by third-party shipping providers.

πŸ“Œ Lost Packages:

  • If your order is marked as “delivered” but you have not received it, please check with neighbors or your local post office first.
  • If your package is lost in transit, contact us within 7 days of the estimated delivery date.

πŸ“Œ Damaged Items:

  • If your package arrives damaged, notify us within 48 hours with photos of the damage.
  • We will arrange for a replacement or refund depending on the situation.

6. Incorrect Shipping Address

πŸ“ Customer Responsibility:

  • Ensure your shipping details are correct before placing an order.
  • Wind Topis is not responsible for orders shipped to incorrect addresses.

πŸ“¦ Address Corrections:

  • If you notice an error, contact us within 24 hours of placing the order.
  • If the order has already shipped, we cannot change the address, and the customer must arrange for re-delivery.

7. Order Cancellation & Changes

❌ Cancellations:

  • Orders can only be canceled within 24 hours after purchase.

✏ Changes:

  • Shipping method or address changes must be requested within 24 hours.

8. Contact Us

For questions or assistance regarding your order delivery, contact us:

πŸ“ Address: 552 Rowes Lane, Kentucky, Owensboro, United States
πŸ“ž Phone: 270-608-9061
πŸ“§ Email: contact@windtopis.xyz
🌐 Website: https://windtopis.xyz